Technique Recruitment Solutions

Customer Service Executive – Full Time
Location: Norwich
Salary: £18,400 – £38,000 per annum

** IMMEDIATE STARTS AVAILABLE. 4-DAY-WEEK **

Our Norwich based client are a lead generation company who specialise in converting warm leads only to appointments in the home improvements and renewable energy sector.

THIS IS A PAYE, DIRECTLY EMPLOYED POSITION WITH OUR CLIENT IN NORWICH

Are you looking for that work – life balance? Working week is Monday to Thursday A 3-day-weekend every week?

Experienced in dealing with customers at any level?

Then we have just what you’re looking for…

A fantastic opportunity is available for a Customer Service Executive / Appointment Maker / Call Centre Agent to join our clients team.

Based to the North West of Norwich City Centre, the successful candidate will earn an hourly rate based on NMW plus generous commission, with OTE of £18,400 – £38,000, working up to 4 days a week.

When it comes to direct marketing campaigns, this company are the experts. Serving the Eco home improvements and renewable energy industries, they are known for quality customer service.

The company has an ethos of promoting from within, so there will be opportunities readily available for the successful Customer Service Advisor to progress to areas such as Team Leader and Senior Floor Leader given the right attitude.

As an Appointment Maker / Call Centre Agent your main responsibilities will include but are not limited to:

• Making outbound calls
• Processing customers applications and converting to appointments/leads
• Building rapport with customers
• Updating the CRM system
• Meeting KPI’s
• WARM CALLING ONLY

To become part of the team as a Customer Service Advisor the candidate must be driven and enthusiastic. The company are looking for someone who relishes problem solving and ensuring customers get the best service possible.

In addition, the following key skills are essential:

• Excellent verbal and written communication skills
• Great Telephone manner
• Confident and ambitious

Benefits:

• OTE up to £38k
• Pension Scheme
• 22.8 days holiday
• 4 day working week

Working Hours: Up to 33 Hours per wk. 9.00AM – 6:15PM. (With regulated breaks) 4 days per week. Monday – Thursday.

What will you get for this role?

Hourly Pay
Bonus on top of your hourly pay
Contribution pension scheme
Holiday allowance
Internal progression to management
Full training and ongoing support

Interested?

Email us your updated Cv today to apply to Ewelina@technique-solutions.co.uk or Telephone 01603 733144

Technique Recruitment Solutions are a specialist engineering & manufacturing recruitment company based in Norfolk

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