Technique Recruitment Solutions

Technique Recruitment Solutions are a specialist engineering and manufacturing recruitment company located in Norfolk.  We are working with a local manufacturer who has a new opportunity for a Service Manager based in Norfolk 

Our client is one of the UK’s leading providers of high quality cleaning equipment and products and is well regarded across its customer base, having grown and developed from its initial establishment in 1983.

It designs and manufactures its own range of high pressure water washers; water jetting equipment and permanently installed factory hygiene systems.  There are two further divisions specialising in brewery equipment and bin washing equipment

It is committed to delivering on its customers’ expectations and to continued growth through ongoing product development and investment.

MAIN REQUIREMENTS OF THE ROLE
General
The principal function of the Service Manager is to lead the Company’s service department at Acle, between Norwich and Great Yarmouth, providing support, repair and maintenance services to customers across the full range of cleaning equipment and machinery.
A pleasant and modern work environment with good quality welfare facilities is provided.

Reporting to the Managing Director, with close links to the Sales Director, the job involves:-
Full responsibility for the effective, efficient and profitable operation of the Service Department.
Organisation and management of the Service Administrator / Service Engineer team.
Ensuring the overall organisation, tidiness, safety and efficiency of the service workshop, service office, and service equipment.
Providing a high- quality service to the company’s customers, achieving high levels of customer satisfaction and repeat business
Further development of customer relationships with a wide range of customers including blue-chip and SME’s across the Food Manufacturing, Commercial Cleaning, General Industrial and Agricultural sectors.
Developing and delivering a service department growth and profitability strategy in agreement with the Directors.
Agreeing and delivering on a relevant set of KPIs with the Directors.
Completing and maintaining supporting documentation
Working closely with other company staff at Acle and other company branches to provide a high- quality service to customers.
Working within, and assisting to further develop, the Company’s combined Quality and Environmental Management systems (QMS/EMS) 

PERSONAL QUALITIES
Ability to work effectively and harmoniously within a small team.
Ability to prioritise and self-manage
Problem solving with a positive attitude toward continuous improvement and “making things better”.
Good inter-personal and communication skills; building and maintaining good relations with customers.
A commitment to ensuring the health, safety and welfare of work colleagues, customers and our products.
High levels of honesty and integrity
Willingness to learn and the desire to personally develop and improve.
A flexible approach to ensure the reasonable needs and expectations of the company and its customers are met in a constantly changing environment.
Effective written and oral communication 

QUALIFICATIONS AND EXPERIENCE
An interest and aptitude toward all things mechanical/electrical, ideally with knowledge of cleaning equipment and machines including pressure washers, floor care equipment and engine driven plant.
Proven experience in people management
Relevant mechanical/electrical qualifications
Understanding of drawings and written instructions.
Fully IT and computer literate with ability to use Microsoft Office programs and job – specific software such as Opera and Empathy
Preferably a relevant health and safety qualification: CSCS; “Working Safely”, or similar.
A full driving licence. 

BENEFITS
A competitive salary depending on experience and ability.
A basic 40 hour working week with overtime usually available (as needed).
28 days paid holiday (including Bank Holidays)
Participation in the company pension scheme in line with Government standards
Free on-site parking
Discount on company products
Potential for progression within the company
Training and personal development including further training opportunities to meet the developing needs of the job.
Access to electric vehicle charger points (kWhr charges payable)

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